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Contact Center Ontology: Self-Service

  • Writer: Nikolay Anisimov
    Nikolay Anisimov
  • Apr 9, 2015
  • 1 min read

On the figure I present a part of self-service ontology expressed as property graph using Neo4j.

neonet.png

The ontology is defined as a set of concepts (classes) and reletionships between them. The set of concepts includes such concepts as Customer, Customer Interaction, Service, Article. The project iis in progress.

 
 
 

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Nikolay Anisimov

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