Search
Contact Center Ontology: Self-Service
- Nikolay Anisimov
- Apr 9, 2015
- 1 min read
On the figure I present a part of self-service ontology expressed as property graph using Neo4j.

The ontology is defined as a set of concepts (classes) and reletionships between them. The set of concepts includes such concepts as Customer, Customer Interaction, Service, Article. The project iis in progress.
Comments