![Interactive Routing](https://static.wixstatic.com/media/86b594_e14fed1f2e854d47842aed84c40941e4~mv2.png/v1/fill/w_430,h_369,fp_0.50_0.50,q_95,enc_auto/86b594_e14fed1f2e854d47842aed84c40941e4~mv2.webp)
Interactive Routing
In the whitepaper we present a patent-pending technology for developing contact centers in cloud environments. The keystone of this...
![Universal Contact Center Desktop](https://static.wixstatic.com/media/86b594_01fc58f8a9944c05b55c7c1779164dad~mv2.png/v1/fill/w_430,h_257,fp_0.50_0.50,q_95,enc_auto/86b594_01fc58f8a9944c05b55c7c1779164dad~mv2.webp)
Universal Contact Center Desktop
Universal Contact Center desktop is my pet project to equip an experimental contact center with user desktops - agent desktop,...
![Contact Center Technology: Simple WFM Calculator](https://static.wixstatic.com/media/86b594_80557364667c4984b875e7dbfcf6aded.png/v1/fill/w_430,h_283,fp_0.50_0.50,q_95,enc_auto/86b594_80557364667c4984b875e7dbfcf6aded.webp)
Contact Center Technology: Simple WFM Calculator
The WFM Calculator estimates the number of agents needed to handle customer calls in a call center. The key advantage of the calculator...
![Contact Center Ontology: Self-Service](https://static.wixstatic.com/media/86b594_aa6743a37aa94a89933217fc6f1cd20c.png/v1/fill/w_430,h_291,fp_0.50_0.50,q_95,enc_auto/86b594_aa6743a37aa94a89933217fc6f1cd20c.webp)
Contact Center Ontology: Self-Service
On the figure I present a part of self-service ontology expressed as property graph using Neo4j. The ontology is defined as a set of...
![Single Number Call Center](https://static.wixstatic.com/media/86b594_56d2e98d89654afdbc6e8c4240b8d932.png/v1/fill/w_389,h_129,fp_0.50_0.50,q_95,enc_auto/86b594_56d2e98d89654afdbc6e8c4240b8d932.webp)
Single Number Call Center
Single Number Call Center is a simple call center with only one phone number. The number is used both for agents and customers. First a...