top of page
Search

Contact Center Technology: Simple WFM Calculator

  • Writer: Nikolay Anisimov
    Nikolay Anisimov
  • Apr 9, 2015
  • 1 min read

The WFM Calculator estimates the number of agents needed to handle customer calls in a call center. The key advantage of the calculator is accounting for abandonment calls. This feature works when traditional Erlang-C calculators will not help..

wfcalc.png

The calculator could be used for FREE on Bright Pattern page.


 
 
 

Comments


Nikolay Anisimov

© 2014 by Scientist Personal. Proudly created with Wix.com

  • Facebook Clean Grey
  • Twitter Clean Grey
  • LinkedIn Clean Grey
bottom of page