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Contact Center Technology: Simple WFM Calculator
- Nikolay Anisimov
- Apr 9, 2015
- 1 min read
The WFM Calculator estimates the number of agents needed to handle customer calls in a call center. The key advantage of the calculator is accounting for abandonment calls. This feature works when traditional Erlang-C calculators will not help..

The calculator could be used for FREE on Bright Pattern page.
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