Contact Center Technology: Simple WFM Calculator
The WFM Calculator estimates the number of agents needed to handle customer calls in a call center. The key advantage of the calculator is accounting for abandonment calls. This feature works when traditional Erlang-C calculators will not help..
![wfcalc.png](https://static.wixstatic.com/media/86b594_80557364667c4984b875e7dbfcf6aded.png/v1/fill/w_980,h_644,al_c,q_90,usm_0.66_1.00_0.01,enc_auto/86b594_80557364667c4984b875e7dbfcf6aded.png)
The calculator could be used for FREE on Bright Pattern page.